RethinkBH incident

Mobile App loading issues and Website slowness

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on April 4, 2025, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 01:12 PM UTC
Resolved
Apr 04, 2025, 06:51 PM UTC
Duration
5h 39m
Detected by Pingoru
Apr 04, 2025, 01:12 PM UTC

Update timeline

  1. investigating Apr 04, 2025, 01:12 PM UTC

    We are receiving reports of loading issues on the RethinkBH mobile app as well as slowness on the website. We are investigating these issues with the highest priority and are working on resolving them as quickly as possible. We will post updates regarding this issue as soon as we have them.

  2. monitoring Apr 04, 2025, 01:56 PM UTC

    A fix has been launched for this issue. We are continuing to monitor the mobile app and website performance closely. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/

  3. resolved Apr 04, 2025, 06:51 PM UTC

    This issue has now been resolved. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/