RethinkBH incident

Users unable to navigate between tabs under Client Program

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on May 8, 2025, lasting 8d. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 02:40 PM UTC
Resolved
May 16, 2025, 03:39 PM UTC
Duration
8d
Detected by Pingoru
May 08, 2025, 02:40 PM UTC

Update timeline

  1. investigating May 08, 2025, 02:40 PM UTC

    Some users are being redirected to the home page when attempting to move between the tabs (Future, Mastered, Discontinued) on the Client Program page. We are investigating this issue with high priority and working on resolving it as quickly as possible. We will continue to post updates here.

  2. investigating May 08, 2025, 09:11 PM UTC

    We are continuing to work on this issue. We have a possible solution that is expected to be launched tonight or early tomorrow. We will continue to post updates as we have more information regarding this issue.

  3. monitoring May 09, 2025, 01:26 PM UTC

    The fix for this issue has been released and navigation under Client Program appears to be functioning as expected. We will continue to monitor the results of the fix. If you still experience this issue after clearing the cache and cookies on your browser or when using an incognito browser window, please reach out to our Support Team https://www.rethinkbehavioralhealth.com/support/

  4. resolved May 16, 2025, 03:39 PM UTC

    This incident has been resolved.