Retell AI incident

Connection issues with calls

Notice Resolved View vendor source →

Retell AI experienced a notice incident on October 9, 2025 affecting Web Call and Phone Call, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:40 PM UTC
Resolved
Oct 09, 2025, 09:40 PM UTC
Duration
—
Detected by Pingoru
Oct 09, 2025, 09:40 PM UTC

Affected components

Web CallPhone Call

Update timeline

  1. resolved Oct 09, 2025, 09:40 PM UTC

    From 1:14pm - 1:47PM PST, we observed that some calls were running into connection issues, and experience timeouts on operations. We identified the issue to be AWS blocking the auto scaling of the instances, causing our call servers got overloaded for a while. We have been working with AWS team on identifying the root cause to ensure this gets fixed. This issue has been resolved now.