Retell AI incident

AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.

Minor Resolved View vendor source →

Retell AI experienced a minor incident on October 20, 2025 affecting Dashboard, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:02 PM UTC
Resolved
Oct 21, 2025, 12:42 AM UTC
Duration
5h 40m
Detected by Pingoru
Oct 20, 2025, 07:02 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Oct 20, 2025, 07:02 PM UTC

    Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues. Regular calls are NOT impacted. Once the AWS outage is over, we will backfill the analytics.

  2. monitoring Oct 20, 2025, 11:51 PM UTC

    The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.

  3. resolved Oct 21, 2025, 12:42 AM UTC

    This incident has been resolved.