Retell AI incident
AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.
Minor Vendor's status page →
Resolved after 5 hours 40 minutes, affecting Dashboard, on October 20, 2025.
The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.
Affected components
Dashboard
Update timeline
- identified Oct 20, 2025, 07:02 PM UTC
Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues. Regular calls are NOT impacted. Once the AWS outage is over, we will backfill the analytics.
- monitoring Oct 20, 2025, 11:51 PM UTC
The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.
- resolved Oct 21, 2025, 12:42 AM UTC
This incident has been resolved.
Your product runs on more than Retell AI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services