Retell AI experienced a notice incident on October 28, 2025 affecting Phone Call, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Phone Call
Update timeline
- resolved Oct 28, 2025, 07:28 PM UTC
From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts. We have identified the issue as being caused by a brief outage with our telephony provider. The issue has since been resolved and all services are operating normally.