Retell AI incident

Intermittent Call Connection Failures

Resolved after 24 minutes, affecting Phone Call, on October 28, 2025.

resolved Oct 28, 2025, 07:28 PM UTC

From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts. We have identified the issue as being caused by a brief outage with our telephony provider. The issue has since been resolved and all services are operating normally.

Started
Oct 28, 2025, 07:10 PM UTC
Resolved
Oct 28, 2025, 07:34 PM UTC
Duration
24m
Detected by Pingoru
Oct 28, 2025, 07:10 PM UTC

Affected components

Phone Call

Update timeline

  1. resolved Oct 28, 2025, 07:28 PM UTC

    From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts. We have identified the issue as being caused by a brief outage with our telephony provider. The issue has since been resolved and all services are operating normally.

Your product runs on more than Retell AI

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →