Retell AI incident

Telnyx calls encountering telephony provider permission denied

Minor Resolved View vendor source →

Retell AI experienced a minor incident on November 26, 2025 affecting Phone Call, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 06:48 PM UTC
Resolved
Nov 26, 2025, 06:52 PM UTC
Duration
3m
Detected by Pingoru
Nov 26, 2025, 06:48 PM UTC

Affected components

Phone Call

Update timeline

  1. investigating Nov 26, 2025, 06:48 PM UTC

    We have observed that calls through retell Telnyx numbers are having issues.

  2. resolved Nov 26, 2025, 06:52 PM UTC

    This has been resolved now. This is related to an elastic IP issue, which is mitigated now.