Retell AI incident

Transcription error for non English traffic

Notice Resolved View vendor source →

Retell AI experienced a notice incident on December 10, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 08:41 PM UTC
Resolved
Dec 10, 2025, 07:30 PM UTC
Duration
—
Detected by Pingoru
Dec 10, 2025, 08:41 PM UTC

Update timeline

  1. resolved Dec 10, 2025, 08:41 PM UTC

    For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted. This has been identified as outages from underlying providers. We are working on adding more fallback routes to improve the stability of the platform.