Retell AI incident

Telnyx Inbound Calling Down

Resolved after 1 hour 16 minutes, affecting Phone Call, on May 15, 2025.

investigating May 15, 2025, 11:53 PM UTC

Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.

Started
May 15, 2025, 11:53 PM UTC
Resolved
May 16, 2025, 01:10 AM UTC
Duration
1h 16m
Detected by Pingoru
May 15, 2025, 11:53 PM UTC

Affected components

Phone Call

Update timeline

  1. investigating May 15, 2025, 11:53 PM UTC

    Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.

  2. resolved May 16, 2025, 01:10 AM UTC

    This incident has been resolved.

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