Resolved after 1 hour 13 minutes, affecting Phone Call, on May 20, 2025.
This incident has been resolved. We are working internally to add more test cases to prevent this from happening.
Affected components
Phone Call
Update timeline
- monitoring May 20, 2025, 12:33 AM UTC
Due to a technical issue, some calls experienced failures when performing cold transfers with agent numbers or warm transfers. This led to unexpected call drop-offs during transfer attempts. A fix is currently being deployed to resolve the issue. Impact window: May 19, 1:44 PM PDT – ongoing
- resolved May 20, 2025, 01:47 AM UTC
This incident has been resolved. We are working internally to add more test cases to prevent this from happening.
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