Retell AI incident

Inbound and Web call not connecting

Resolved after 16 minutes, affecting Web Call and Phone Call, on May 22, 2025.

identified May 22, 2025, 04:34 AM UTC

The issue is identified and is being mitigated. A fix is rolling out.

Started
May 22, 2025, 04:34 AM UTC
Resolved
May 22, 2025, 04:51 AM UTC
Duration
16m
Detected by Pingoru
May 22, 2025, 04:34 AM UTC

Affected components

Web CallPhone Call

Update timeline

  1. identified May 22, 2025, 04:34 AM UTC

    The issue is identified and is being mitigated. A fix is rolling out.

  2. resolved May 22, 2025, 04:51 AM UTC

    This incident has been resolved.

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