Resolved after 21 minutes, affecting Web Call and Phone Call, on June 9, 2025.
4:12pm: The fix has been deployed, and we've cleared the concurrency counter again to remove all the effects from the issue.
Affected components
Update timeline
- identified Jun 09, 2025, 10:52 PM UTC
3:15pm PDT: There starts to have a resource initialization problem with single prompt agents, causing the concurrency counter to pile up and not get cleared, and caused subsequent calls to get rejected 3:30pm PDT: a fix is starting to get rolled out, and we are resetting concurrency counters for everyone to unblock the calls in the meantime.
- resolved Jun 09, 2025, 11:14 PM UTC
4:12pm: The fix has been deployed, and we've cleared the concurrency counter again to remove all the effects from the issue.
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