Retell AI incident

User Sign-Up and Workspace Creation Failure

Resolved after 2 hours 52 minutes, affecting Dashboard, on June 25, 2025.

resolved Jun 26, 2025, 02:03 AM UTC

The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.

Started
Jun 25, 2025, 11:11 PM UTC
Resolved
Jun 26, 2025, 02:03 AM UTC
Duration
2h 52m
Detected by Pingoru
Jun 25, 2025, 11:11 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Jun 25, 2025, 11:11 PM UTC

    Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning. We are actively working with Auth0 to increase the limit

  2. identified Jun 26, 2025, 02:02 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 26, 2025, 02:03 AM UTC

    The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.

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