Resolved after 42 minutes, affecting Phone Call, on July 14, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 14, 2025, 10:20 PM UTC
Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting. We are escalating now, and is trying potential workarounds.
- identified Jul 14, 2025, 10:23 PM UTC
Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f
- identified Jul 14, 2025, 10:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2025, 10:28 PM UTC
The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.
- monitoring Jul 14, 2025, 10:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 14, 2025, 11:03 PM UTC
This incident has been resolved.
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