Resolved after 1 hour 30 minutes, on August 26, 2025.
We experienced a temporary disruption where some outbound calls did not connect as expected. This was due to a telephony sip server provider issue related to elevated system load. The issue was transient and lasted from 8:00 AM to 9:30 AM PDT. The SIP server provider implemented a fix, and inbound calls have been operating normally since. We are going to roll out locally hosted SIP stack to boost reliability going onwards.
Update timeline
- resolved Aug 26, 2025, 05:26 PM UTC
We experienced a temporary disruption where some outbound calls did not connect as expected. This was due to a telephony sip server provider issue related to elevated system load. The issue was transient and lasted from 8:00 AM to 9:30 AM PDT. The SIP server provider implemented a fix, and inbound calls have been operating normally since. We are going to roll out locally hosted SIP stack to boost reliability going onwards.
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