Restaurant365 experienced a notice incident on December 29, 2025 affecting Customer Databases, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Databases
Update timeline
- investigating Dec 29, 2025, 04:48 PM UTC
We are investigating reports of intermittent slowness for certain customers.
- investigating Dec 29, 2025, 06:18 PM UTC
We are continuing to investigate intermittent slowness.
- identified Dec 29, 2025, 06:31 PM UTC
We have identified the root cause of intermittent slowness for certain customers, and a solution is being implemented.
- monitoring Dec 29, 2025, 07:31 PM UTC
We have implemented a solution and we're seeing recovery. We'll continue to monitor for outliers.
- resolved Dec 29, 2025, 08:48 PM UTC
This incident has been resolved.