Resolved after 2 hours 38 minutes, affecting MyCloud Mobile and MyCloud Desktop, on October 21, 2026.
This incident has been resolved. Should you experience any further issues please contact our support team.
Affected components
MyCloud MobileMyCloud Desktop
Update timeline
- investigating Oct 21, 2026, 07:22 PM UTC
We are currently investigating issues reaching the MCU portal at this time.
- investigating Oct 21, 2026, 07:55 PM UTC
Our vendor is continuing to investigate connectivity to the MCU portal at this time.
- monitoring Oct 21, 2026, 08:15 PM UTC
Portal connectivity has been restored and our vendor is investigating the root cause, we are continuing to monitor the issue.
- resolved Oct 21, 2026, 10:01 PM UTC
This incident has been resolved. Should you experience any further issues please contact our support team.
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