Reinvent Telecom incident

Calling Impairment

Resolved after 5 hours 14 minutes, affecting Inbound National and Outbound National and 1 more, on September 28, 2026.

monitoring Sep 28, 2026, 02:20 PM UTC

A fix has been implemented and we are monitoring the results at this time. All calling functions are in operation at this time.

Started
Sep 28, 2026, 01:25 PM UTC
Resolved
Sep 28, 2026, 06:39 PM UTC
Duration
5h 14m
Detected by Pingoru
Sep 28, 2026, 01:25 PM UTC

Affected components

Inbound NationalOutbound NationalToll-FreeToll-Free

Update timeline

  1. investigating Sep 28, 2026, 01:25 PM UTC

    We are investigating at this time a calling impairment for inbound and outbound calls on the MetaSwitch Network. More information will follow as we gather data.

  2. identified Sep 28, 2026, 02:13 PM UTC

    We have identified the issue and we are working with the vendor at this time. More updates will follow as we have them available.

  3. monitoring Sep 28, 2026, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results at this time. All calling functions are in operation at this time.

  4. resolved Sep 28, 2026, 06:39 PM UTC

    After continued monitoring we consider this impairment resolved.

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