Resolved after 21 hours 53 minutes, affecting Intermedia, on October 12, 2022.
No further issues reported and Intermedia has Resolved their own Incident: "Resolved - This incident has been resolved. Our Network Engineering team has identified an issue and have restored services. More details will be provided in an RFO once completed Oct 12, 15:28 EDT"
Affected components
Update timeline
- identified Oct 12, 2022, 05:27 PM UTC
Business Impact: Some users may experience inability to log in to Contact Center Agent software via the Desktop application, or receive calls. Agents using the CCA can be presented with the error 56021 Summary: Desktop Contact Center Agent software is temporarily unavailable for customers hosting in VA Datacenter Technical Details: Our Development identified an issue with Contact Center, intermittently impacting agent access to Contact Center Agent Desktop CCA software, our development team continues to investigate
- monitoring Oct 12, 2022, 06:53 PM UTC
We are seeing Intermedia starting to restore and calls seem to be flowing and completing normal at this time. We will continue to monitor. Users may need to log out and back in the CCA Client.
- resolved Oct 13, 2022, 03:20 PM UTC
No further issues reported and Intermedia has Resolved their own Incident: "Resolved - This incident has been resolved. Our Network Engineering team has identified an issue and have restored services. More details will be provided in an RFO once completed Oct 12, 15:28 EDT"
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