Resolved after 1 day 2 hours, affecting SMS, on October 24, 2022.
No further issues reported with receiving SMS messages in MaX UC clients. There was a bug introduced in V9.6.50 that has led to one of the AMS database tables growing by a significant amount because it is incorrectly storing certain types of messages. Metaswitch has made a configuration adjustment to reslove the issue.
Affected components
Update timeline
- identified Oct 24, 2022, 07:32 PM UTC
We have identified a sporadic issue where inbound SMS may not be received by a Max UC User. Issue has been localized at this time and we are working with Metaswitch for the fix. More updates will follow.
- identified Oct 24, 2022, 10:56 PM UTC
We are continuing to work with Metaswitch on this sporadic issue with inbound SMS. We will update when we receive more information on a fix.
- monitoring Oct 25, 2022, 04:54 PM UTC
After working with Metaswitch this issues is resolved and SMS is completing on Max UC. We will continue to monitor the rest of the day.
- resolved Oct 25, 2022, 10:27 PM UTC
No further issues reported with receiving SMS messages in MaX UC clients. There was a bug introduced in V9.6.50 that has led to one of the AMS database tables growing by a significant amount because it is incorrectly storing certain types of messages. Metaswitch has made a configuration adjustment to reslove the issue.
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