Resolved after 2 days 3 hours, affecting CommPortal, on October 30, 2022.
At this time we show stability in the EAS Server and no issues have been reported. Thank you for the patience. An RFO will be provided soon.
Affected components
Update timeline
- investigating Oct 30, 2022, 03:54 PM UTC
We are currently investigating a problem with our EAS Servers. Users may experience an issue with Auto Attendants and ICM's (Incoming Call Manager) at this time. Updates will follow as more information is available.
- investigating Oct 30, 2022, 04:12 PM UTC
We are working with our vendor Metaswitch at this time to assist on identifying the issue.
- investigating Oct 30, 2022, 04:32 PM UTC
Please join our Partner Bridge while we continue to work with Metaswitch. SDBK – Partner Bridge: Dial-in: 602-753-6338 Conf Code: 1170584
- monitoring Oct 30, 2022, 05:09 PM UTC
At this time we are seeing the EAS recover and taking calls. You should at this time see your customers be able to have calls route through their ICM and Auto Attendants. We will continue to monitor and test. Thank you for the patience.
- resolved Nov 01, 2022, 07:45 PM UTC
At this time we show stability in the EAS Server and no issues have been reported. Thank you for the patience. An RFO will be provided soon.
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