Resolved after 1 day 14 hours, affecting Max UC, on January 11, 2023.
After reboot and constant monitoring Chat services and presence via Max UC are normal. Thank you for your patience.
Affected components
Update timeline
- identified Jan 11, 2023, 09:22 PM UTC
We are currently working an issue at this time that some users will experience a problem with presence and chat via MaxUC. We have engaged Metaswitch and working towards a resolution. More updates will follow as they become available.
- identified Jan 11, 2023, 11:15 PM UTC
We will be rebooting the AMS server after hours from the recommendation of Metaswitch to help stabilize the presence/chat issue in Max UC. After the reboot we will advise on the stability.
- monitoring Jan 12, 2023, 04:28 AM UTC
The reboot was successful and services were restored to their full capacity, we will continue to monitor.
- resolved Jan 13, 2023, 11:59 AM UTC
After reboot and constant monitoring Chat services and presence via Max UC are normal. Thank you for your patience.
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