Reinvent Telecom incident

Xmedius Web Portal Impairment

Resolved after 3 hours 48 minutes, affecting Fax Services, on February 2, 2023.

monitoring Feb 02, 2023, 04:57 PM UTC

Xmedius Portal issues have been resolved and we are observing no further issues at this time.

Started
Feb 02, 2023, 04:13 PM UTC
Resolved
Feb 02, 2023, 08:01 PM UTC
Duration
3h 48m
Detected by Pingoru
Feb 02, 2023, 04:13 PM UTC

Affected components

Fax Services

Update timeline

  1. identified Feb 02, 2023, 04:13 PM UTC

    An issue with the Xmedius web portal has been identified, where some users may be unable to access the web portal. We are currently working with Xmedius Support to resolve this issue. Fax delivery is not affected at this time, and we will continue to update this issue with additional information as it becomes available.

  2. monitoring Feb 02, 2023, 04:57 PM UTC

    Xmedius Portal issues have been resolved and we are observing no further issues at this time.

  3. resolved Feb 02, 2023, 08:01 PM UTC

    No further issues observed or reported with accessing the Xmedius web portal.

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