Resolved after 13 hours 52 minutes, affecting Inbound National and Outbound National, on February 21, 2023.
## Final Update on 2/21/23 Fiber Event ## ## A fiber event on 2/21/23 \(2:02:55pm MST to 2:03:28pm MST\) in Phoenix caused a brief packet loss on an AT&T uplink circuit which could have affected some users for a short period of time \(30sec\). Transport was restored \(via the redundant path\) and all traffic continued as normal. Our network & transport redundancies performed as designed.
Affected components
Update timeline
- monitoring Feb 21, 2023, 10:30 PM UTC
At approximately 2:04 PM MST there was a fiber cut in the Phoenix area that impacted some Reinvent services briefly. We are currently investigating and will be updating when we have more details. All systems are functioning normally.
- monitoring Feb 21, 2023, 10:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 22, 2023, 12:22 PM UTC
All systems are still stable at this time after a discovery of an outside entity produced a fiber cut in the Phoenix Metro Area. If you are having any issue please reach out to the ReInvent NOC. The has been considered resolved.
- postmortem Feb 24, 2023, 01:52 PM UTC
## Final Update on 2/21/23 Fiber Event ## ## A fiber event on 2/21/23 \(2:02:55pm MST to 2:03:28pm MST\) in Phoenix caused a brief packet loss on an AT&T uplink circuit which could have affected some users for a short period of time \(30sec\). Transport was restored \(via the redundant path\) and all traffic continued as normal. Our network & transport redundancies performed as designed.
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