Resolved after 20 days 18 hours, affecting Max UC, on May 4, 2023.
A fix has been applied to Max UC. We will continue to monitor as we do see improvement in calls at this time. And please reach out to us if you have any issues. Thank you for your patience in this matter.
Affected components
Update timeline
- investigating May 04, 2023, 10:56 PM UTC
We are currently investigating an issue of outbound call degradation at the Chicago Data Center. A ticket has been opened with the MPLS Carrier as they continue to monitor for errors. A this time this is only with the Chicago SBC for some Max UC users.
- identified May 05, 2023, 01:15 PM UTC
We are continuing to work with the MPLS Provider in regards to a intermittent issue with Max UC outbound calls out of the Chicago data center. We will update as more information is available on the progress of this.
- identified May 05, 2023, 02:48 PM UTC
We are continuing to work on a fix at this time. We are actively working closely with the MPLS provider.
- identified May 05, 2023, 04:51 PM UTC
We have found a solution and are applying changes at this time to the Max UC Service. After change is applied an update will follow.
- monitoring May 05, 2023, 05:13 PM UTC
A fix has been applied to Max UC. We will continue to monitor as we do see improvement in calls at this time. And please reach out to us if you have any issues. Thank you for your patience in this matter.
- resolved May 25, 2023, 04:58 PM UTC
All conditions normal on calling from Max UC at this time.
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