Resolved after 1 day, affecting Cloud CTI, on January 9, 2024.
The issue is now resolved and all services are up at this time for Cloud CTI. Thank you for your patience in this matter.
Affected components
Update timeline
- identified Jan 09, 2024, 04:16 PM UTC
Cloud CTI has identified the issue with connection to their services. They are at this time working diligently on the issue. More updates will come as information is available.
- identified Jan 09, 2024, 05:46 PM UTC
Cloud CTI is continuing to work a fix for the issue at this time. More updates will follow when available.
- identified Jan 09, 2024, 07:35 PM UTC
Cloud CTI continues to work with a fix on the issue. Apologies for any delay in this matter.
- identified Jan 09, 2024, 09:12 PM UTC
Cloud CTI is reporting that most essential services are restored and they continue to work on getting integrations up and running at this time. They are continuing to work on all services being restored.
- resolved Jan 10, 2024, 05:16 PM UTC
The issue is now resolved and all services are up at this time for Cloud CTI. Thank you for your patience in this matter.
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