Resolved after 22 hours 19 minutes, affecting Inbound National and Outbound National, on January 31, 2024.
This incident is consider resolved. After fixes were applied in our Chicago Data Center. More details of this Incident will follow soon.
Affected components
Update timeline
- investigating Jan 31, 2024, 02:41 PM UTC
We are currently investigating an issue where some customers will experience intermittent one way audio through our Chicago Data Center. More information will follow when it is available.
- investigating Jan 31, 2024, 02:51 PM UTC
Please join us via on conference bride if you would like as we continue to troubleshoot the issue within our Chicago Datacenter Conf Bridge Toll Free: (800) 309-2350 Conference ID: 117-0584
- identified Jan 31, 2024, 03:47 PM UTC
The Issue has been identified and a fix has been applied. We will monitor this issue.
- monitoring Jan 31, 2024, 04:08 PM UTC
The fix has been implemented and results of the media is supplying positive results. We will continue to monitor at this time.
- resolved Feb 01, 2024, 01:00 PM UTC
This incident is consider resolved. After fixes were applied in our Chicago Data Center. More details of this Incident will follow soon.
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