Resolved after 6 hours 29 minutes, affecting Intermedia, on March 21, 2024.
We consider this matter resolved. If you have any further questions, please call our support line at 855-245-1433.
Affected components
Update timeline
- investigating Mar 21, 2024, 12:50 PM UTC
We are currently investigating an issue where users are unable to log in to the Intermedia client. Updates will follow as information is available.
- identified Mar 21, 2024, 01:15 PM UTC
The issue has been identified and we are working on communication for the fix at this time. More information will follow soon.
- monitoring Mar 21, 2024, 02:02 PM UTC
A fix has been implemented to the users that have been affected. If you have a user that has an issue logging in the CCA please contact support at 855-245-1433. Our team will be able to walk you through the process of helping your customer log back in. We apologize for the inconvenience.
- resolved Mar 21, 2024, 07:19 PM UTC
We consider this matter resolved. If you have any further questions, please call our support line at 855-245-1433.
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