Reinvent Telecom incident
MyCloud Desktop/Mobile and Provisioning Services
Resolved after 6 hours 45 minutes, affecting MyCloud Mobile and MyCloud Desktop, on February 18, 2025.
After heavy monitoring all systems are behaving normally at this time. We consider this incident resolved.
Affected components
Update timeline
- investigating Feb 18, 2025, 12:38 PM UTC
We are currently investigating an issue on access to the MyCloud Desktop, Mobile, and provisioning Portals. We have teams engaged and working on this at this time. More information will follow as it becomes available.
- monitoring Feb 18, 2025, 01:13 PM UTC
A fix has been implemented and we are monitoring the results at this time. MyCloud functions are operational.
- resolved Feb 18, 2025, 07:23 PM UTC
After heavy monitoring all systems are behaving normally at this time. We consider this incident resolved.
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