Resolved after 7 hours 20 minutes, affecting Fax Services, on May 7, 2025.
A fix has been implemented and we are monitoring at this time. Access is restored.
Affected components
Update timeline
- investigating May 07, 2025, 02:17 PM UTC
We are currently investigating an issue with users being able to log into the Hosted Fax site. Faxes are processing at this time. This only an impairment with logging into the site.
- investigating May 07, 2025, 03:20 PM UTC
We are still working with the vendor at this time to resolve this issue.
- identified May 07, 2025, 04:27 PM UTC
We have identified the issue with our vendor and we are working on a fix. More information will follow when available.
- identified May 07, 2025, 05:23 PM UTC
We continue to work with our Vendor at this time in regards to the access issue.
- identified May 07, 2025, 06:17 PM UTC
We continue at this time to work with our Vendor to restore services for the Hosted Fax. We apologize for the inconvenience.
- monitoring May 07, 2025, 07:17 PM UTC
A fix has been implemented and we are monitoring at this time. Access is restored.
- resolved May 07, 2025, 09:37 PM UTC
This incident has been resolved.
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