Resolved after 2 hours 54 minutes, affecting MyCloud Inbound National and MyCloud Toll-Free, on June 4, 2025.
We have monitored the fix and all has been verifying stable at this time. Closing this incident.
Affected components
Update timeline
- investigating Jun 04, 2025, 04:18 PM UTC
We are currently investigating inbound calling anomalies with in our MCU Platform. More information to follow as it becomes available.
- identified Jun 04, 2025, 04:50 PM UTC
The issue has been identified and we are working to a fix at this time. More information to follow as it becomes available.
- identified Jun 04, 2025, 05:40 PM UTC
We are currently still working on a fix with the issue identified for the MCU Platform. More updates will follow as they are available.
- monitoring Jun 04, 2025, 06:01 PM UTC
A fix was implemented and we are monitoring the results. If you experience any issue please do no hesitate to reach out to our support team.
- resolved Jun 04, 2025, 07:13 PM UTC
We have monitored the fix and all has been verifying stable at this time. Closing this incident.
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