Red Canary incident

Delays Processing Telemetry

Resolved after 1 hour 19 minutes, affecting VMware Carbon Black Response hosted by Red Canary and VMware Carbon Black Hosted EDR and 1 more, on April 15, 2024.

resolved Apr 15, 2024, 04:28 PM UTC

We have identified the cause of the delays in processing telemetry and implemented a fix. This incident has been resolved.

Started
Apr 15, 2024, 03:08 PM UTC
Resolved
Apr 15, 2024, 04:28 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 15, 2024, 03:08 PM UTC

Affected components

VMware Carbon Black Response hosted by Red CanaryVMware Carbon Black Hosted EDRDetectionsVMware Carbon Black CloudCrowdStrike FalconMicrosoftElastic Endpoint SecuritySentinelOnePalo Alto Networks Cortex XDR

Update timeline

  1. identified Apr 15, 2024, 03:08 PM UTC

    We have identified an issue that is causing delays in processing EDR telemetry. Users may experience delayed detections at this time. We will continue to investigate the cause of this delay and will post updates when a solution has been identified

  2. resolved Apr 15, 2024, 04:28 PM UTC

    We have identified the cause of the delays in processing telemetry and implemented a fix. This incident has been resolved.

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