Red Canary incident

Ingestion Issues for Carbon Black Cloud Customers

Resolved after 1 day 4 hours, affecting Detections and VMware Carbon Black Cloud, on March 13, 2025.

resolved Mar 14, 2025, 01:33 PM UTC

Broadcom's incident remains in a monitoring state and we have not observed any errors on our end over the past 24 hours.

Started
Mar 13, 2025, 08:59 AM UTC
Resolved
Mar 14, 2025, 01:33 PM UTC
Duration
1d 4h
Detected by Pingoru
Mar 13, 2025, 08:59 AM UTC

Affected components

DetectionsVMware Carbon Black Cloud

Update timeline

  1. monitoring Mar 13, 2025, 08:59 AM UTC

    We are investigating ingestion issues with Carbon Black Cloud. We are monitoring the Carbon Black Cloud status page and will provide updates when they are available. Sensor telemetry, events, and detections may be delayed.

  2. monitoring Mar 13, 2025, 10:02 AM UTC

    Carbon Black Cloud has implemented a fix and they are monitoring the service for stability. Ingestion of Carbon Black Cloud telemetry is no longer delayed. We will leave this incident open until Broadcom resolves theirs.

  3. monitoring Mar 13, 2025, 04:05 PM UTC

    Broadcom's incident remains in a monitoring state and we have been successfully ingesting and processing telemetry from Carbon Black Cloud for the past 6 hours. We will continue to leave this incident open while we monitor Broadcom's status.

  4. monitoring Mar 13, 2025, 10:39 PM UTC

    Broadcom's incident remains in a monitoring state and is being regularly checked for updates. Telemetry from Carbon Black Cloud is being successfully ingested and processed. We will provide additional updates when they are available.

  5. resolved Mar 14, 2025, 01:33 PM UTC

    Broadcom's incident remains in a monitoring state and we have not observed any errors on our end over the past 24 hours.

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