Resolved after 50 minutes, on November 11, 2026.
From 4:10AM to 5:00AM EST, we experienced downtime across all production services due to a provider failure. During this time, services were unavailable. Merchants would have experienced delays in webhooks from us, eventually being delivered at recovery. We have run any missed jobs, they would have started and finished late, and queued all webhooks. Our Engineers are working with our Cloud provider regarding the resource failure.
Update timeline
- resolved Nov 11, 2026, 09:00 AM UTC
From 4:10AM to 5:00AM EST, we experienced downtime across all production services due to a provider failure. During this time, services were unavailable. Merchants would have experienced delays in webhooks from us, eventually being delivered at recovery. We have run any missed jobs, they would have started and finished late, and queued all webhooks. Our Engineers are working with our Cloud provider regarding the resource failure.
Your product runs on more than Recharge
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services