RecDesk Outage History

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RecDesk had 7 outages in the last 2 years totaling 6h 29m of downtime, averaging 0.3 incidents per month.

There were 7 RecDesk outages since May 19, 2025 totaling 6h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: recdesk.statuspage.io

Minor June 1, 2026

Service Disruption Affecting All RecDesk Sites

Detected by Pingoru
Jun 01, 2026, 04:32 PM UTC
Resolved
Jun 01, 2026, 04:55 PM UTC
Duration
22m
Affected: CommunityDirectorRecDesk Payments
Timeline · 3 updates
  1. investigating Jun 01, 2026, 04:32 PM UTC

    We are currently investigating an issue impacting all RecDesk sites. During this time, users will see degraded performance on Recdesk Director. Our Engineering Team is actively working to identify the root cause and restore full functionality as quickly as possible. If you haven't already, please subscribe to the RecDesk status page to receive the most prompt and up-to-date information.

  2. investigating Jun 01, 2026, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 01, 2026, 04:55 PM UTC

    The issue affecting Recdesk Director has been fully resolved as of 12:54 pm EST. All systems are operating normally. If you continue to experience issues, please contact our support team at [email protected]. We apologize for the disruption, as we understand the hardship this creates and we appreciate your patience.

Read the full incident report →

Notice January 17, 2026

RecDesk Payments - EMV Reader Interruptions

Detected by Pingoru
Jan 17, 2026, 09:43 PM UTC
Resolved
Jan 18, 2026, 01:52 AM UTC
Duration
4h 8m
Affected: Director
Timeline · 7 updates
  1. investigating Jan 17, 2026, 09:43 PM UTC

    We are currently investigating an issue that is showing that EMV readers are not responding in house for RecDesk Payments. We will provide an update as we gather more information.

  2. investigating Jan 17, 2026, 10:34 PM UTC

    We are continuing to investigate the issue, and will provide another update at 3p PT/6p ET. Thank you for your understanding, and please know we are working to resolve this as quickly as possible.

  3. investigating Jan 17, 2026, 11:02 PM UTC

    We are continuing to investigate the issue. We will provide another update at 4p PT/7p ET. Thank you.

  4. investigating Jan 18, 2026, 12:01 AM UTC

    We are continuing to investigate the issue. We will provide another update at 5p PT/8p ET. Thank you.

  5. investigating Jan 18, 2026, 01:05 AM UTC

    We are continuing to investigate the issue. We will provide another update at 6p PT/9p ET. Thank you.

  6. identified Jan 18, 2026, 01:30 AM UTC

    The issue has been identified, and a fix is being initiated. We will continue to monitor and update here as we hear more. Thank you for your patience.

  7. resolved Jan 18, 2026, 01:52 AM UTC

    This incident has been resolved. We apologize for the inconvenience. Thank you for your patience. Please let us know if you have any further issues by reaching out to us at [email protected]. Have a great weekend!

Read the full incident report →

Notice January 13, 2026

RecDesk System Outage

Detected by Pingoru
Jan 13, 2026, 03:00 PM UTC
Resolved
Jan 13, 2026, 03:10 PM UTC
Duration
10m
Affected: CommunityDirector
Timeline · 4 updates
  1. investigating Jan 13, 2026, 03:00 PM UTC

    Investigating - We are currently investigating an outage affecting all RecDesk sites. Additional information will be shared shortly.

  2. identified Jan 13, 2026, 03:05 PM UTC

    The issue has been identified, and a fix is being put into place. An update will be provided as soon as we have more information.

  3. resolved Jan 13, 2026, 03:10 PM UTC

    The incident has been resolved, and we are going to continue to monitor as needed. If you are still experiencing any issues, please reach out to us - we are here to help!

  4. postmortem Jan 13, 2026, 08:16 PM UTC

    This morning we were alerted to an issue affecting all RecDesk sites. Our Engineering Team immediately started investigating the issue. We found that an operating system error code in the AWS hardware that hosts our database triggered. This error then caused the database instance to enter a recovery mode. During this recovery, the system logs show the database needed to be restarted which caused all RecDesk sites to be offline. RecDesk Engineers restarted the database, and all RecDesk sites came back on line. We have continued to monitor, and all is showing to be resolved. We apologize for the inconvenience that this may have created for our clients. Please reach out if there is anything we can do for you!

Read the full incident report →

Notice November 18, 2025

Identified - RecDesk Payments Interruption of Community Services

Detected by Pingoru
Nov 18, 2025, 02:43 PM UTC
Resolved
Nov 18, 2025, 02:54 PM UTC
Duration
11m
Affected: Community
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:43 PM UTC

    We are aware of a third party outage that is interrupting the manual entry of RecDesk Payments on the Community (Card Not Present) side of RecDesk. We are actively working and watching for a resolution. We are sorry for any inconvenience this may cause, and understand the urgency of the resolution. We will update this status page as we learn more.

  2. identified Nov 18, 2025, 02:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 18, 2025, 02:54 PM UTC

    Resolved - RecDesk Payments Card Not Present is now fully functional. Thank you for your understanding!

Read the full incident report →

Minor August 29, 2025

RecDesk Payments Service Possible Interruption

Detected by Pingoru
Aug 29, 2025, 03:45 PM UTC
Resolved
Aug 29, 2025, 04:37 PM UTC
Duration
52m
Affected: Director
Timeline · 2 updates
  1. identified Aug 29, 2025, 03:45 PM UTC

    WorldPay is currently experiencing a technical issue with TriPOS Cloud that might be affecting RecDesk Payments In-Person transactions. We will update here you once we get another update from WorldPay.

  2. resolved Aug 29, 2025, 04:37 PM UTC

    WorldPay has updated that all systems are operational! Thank you for your patience.

Read the full incident report →

Critical May 19, 2025

Elevated API Errors

Detected by Pingoru
May 19, 2025, 08:11 PM UTC
Resolved
May 19, 2025, 08:11 PM UTC
Duration
–
Timeline · 1 update
  1. resolved May 19, 2025, 08:12 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

Read the full incident report →