RecDesk experienced a notice incident on January 13, 2026 affecting Community and Director, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 03:00 PM UTC
Investigating - We are currently investigating an outage affecting all RecDesk sites. Additional information will be shared shortly.
- identified Jan 13, 2026, 03:05 PM UTC
The issue has been identified, and a fix is being put into place. An update will be provided as soon as we have more information.
- resolved Jan 13, 2026, 03:10 PM UTC
The incident has been resolved, and we are going to continue to monitor as needed. If you are still experiencing any issues, please reach out to us - we are here to help!
- postmortem Jan 13, 2026, 08:16 PM UTC
This morning we were alerted to an issue affecting all RecDesk sites. Our Engineering Team immediately started investigating the issue. We found that an operating system error code in the AWS hardware that hosts our database triggered. This error then caused the database instance to enter a recovery mode. During this recovery, the system logs show the database needed to be restarted which caused all RecDesk sites to be offline. RecDesk Engineers restarted the database, and all RecDesk sites came back on line. We have continued to monitor, and all is showing to be resolved. We apologize for the inconvenience that this may have created for our clients. Please reach out if there is anything we can do for you!