RecDesk experienced a notice incident on January 17, 2026 affecting Director, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2026, 09:43 PM UTC
We are currently investigating an issue that is showing that EMV readers are not responding in house for RecDesk Payments. We will provide an update as we gather more information.
- investigating Jan 17, 2026, 10:34 PM UTC
We are continuing to investigate the issue, and will provide another update at 3p PT/6p ET. Thank you for your understanding, and please know we are working to resolve this as quickly as possible.
- investigating Jan 17, 2026, 11:02 PM UTC
We are continuing to investigate the issue. We will provide another update at 4p PT/7p ET. Thank you.
- investigating Jan 18, 2026, 12:01 AM UTC
We are continuing to investigate the issue. We will provide another update at 5p PT/8p ET. Thank you.
- investigating Jan 18, 2026, 01:05 AM UTC
We are continuing to investigate the issue. We will provide another update at 6p PT/9p ET. Thank you.
- identified Jan 18, 2026, 01:30 AM UTC
The issue has been identified, and a fix is being initiated. We will continue to monitor and update here as we hear more. Thank you for your patience.
- resolved Jan 18, 2026, 01:52 AM UTC
This incident has been resolved. We apologize for the inconvenience. Thank you for your patience. Please let us know if you have any further issues by reaching out to us at [email protected]. Have a great weekend!