RecDesk Payments - Payment Intents Showing Error Code

Update timeline

1. resolved Jul 23, 2025, 06:28 PM UTC

   There was an incident that impacted RecDesk payment intents between 12:50 - 1:35 PM EST. All transactions should now be flowing as usual. Please reach out if you are still experiencing an issue.

2. postmortem Jul 23, 2025, 06:59 PM UTC

   Just after 1:30 p.m. ET it was brought to our attention that RecDesk Payment client’s were experiencing errors when processing RecDesk Payments. We learned that this started at 12:50 p.m. ET. _**The incident has been resolved as of 1:35 p.m. ET.**_ We are sorry for the inconvenience this has caused. We know that these situations impact your operations and we work as quickly as possible to resolve them once we are alerted to them. ‌ What Happened? * Customers saw a HTTP 500 Error Message present on transactions * Transactions DID process correctly - resulting in either successful transactions or legitimate failures \(insufficient funds, invalid card, etc\). ‌ What does this mean? * Please review your transactions between your RecDesk Payments Portal and your RecDesk Invoices during that time period. You can do this by running a transaction report during 12:50 p.m. ET and 1:35 p.m. ET. Look for any transactions marked failed. * Look for duplicate payment attempts. * Update your records accordingly - for example - If you show a payment in RecDesk Payments Portal that is NOT showing paid on the invoice - Please reach out to our Customer Care Team for steps to update the invoices to show as paid. How will you prevent this in the future? We have identified the issue and are implementing additional safeguards to prevent this from happening again. Thank you for your understanding in this matter.