Cloud Connection Issues
Affected: Connectivity Service
RealVNC Outage History
RealVNC is up right nowRealVNC had 15 outages in the last 2 years totaling 708h 24m of downtime — averaging 0.6 incidents per month.
There were 15 RealVNC outages since September 16, 2024 totaling 708h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloud Connection Delays
Affected: Connectivity Service
Timeline · 3 updates
- identified Aug 20, 2026, 06:34 PM UTC
Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.
- monitoring Aug 20, 2026, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 08:17 AM UTC
This incident has been resolved.
Cloud Connectivity and Portal Issues
Affected: Connectivity ServiceAccount authenticationPortalTeam Management Service
Timeline · 2 updates
- monitoring Aug 13, 2026, 02:09 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Aug 14, 2026, 07:11 AM UTC
This incident has been resolved.
Cloud connectivity and Portal issues
Affected: Connectivity ServiceAccount authenticationPortalTeam Management Service
Timeline · 6 updates
- investigating Aug 05, 2026, 02:15 PM UTC
We are aware of an issue with cloud connectivity and the management portal and we are currently investigating
- investigating Aug 05, 2026, 02:16 PM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2026, 02:19 PM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2026, 03:31 PM UTC
The cause of the issue has now been identified and we are currently rolling out a fix.
- monitoring Aug 05, 2026, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 08:54 AM UTC
This incident has been resolved.
Some logins via the RealVNC Connect Portal may fail
Affected: Account authenticationPortal
Timeline · 4 updates
- investigating May 28, 2026, 09:55 AM UTC
We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.
- identified May 28, 2026, 09:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 03:21 PM UTC
This incident has been resolved.
Incident with Cloudflare
Affected: Website (www.realvnc.com)PortalPortalDownloads
Timeline · 6 updates
- investigating Nov 18, 2025, 12:04 PM UTC
One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.
- investigating Nov 18, 2025, 12:04 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:08 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:11 PM UTC
Cloudflare have identified the issue and are fixing the affected components.
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.
- resolved Nov 19, 2025, 08:19 AM UTC
This incident has been resolved.
Issue identified with the RealVNC Connect Connectivity and Team Management services
Affected: Connectivity ServiceTeam Management Service
Timeline · 4 updates
- identified Oct 21, 2025, 03:31 PM UTC
We have identified the issue and are working on a fix
- identified Oct 21, 2025, 03:38 PM UTC
A fix has been deployed and services are normalising
- monitoring Oct 21, 2025, 04:03 PM UTC
We are monitoring the impacted services
- resolved Oct 21, 2025, 04:19 PM UTC
The impacted services are fully operational.
RealVNC Portal inaccessible
Affected: PortalPortalOn-Demand Assist - Downloads WebsiteAPI Access Service
Timeline · 5 updates
- investigating Jul 02, 2025, 11:21 AM UTC
The RealVNC Connect portal website is currently unavailable. We are investigating the issue.
- investigating Jul 02, 2025, 11:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 02, 2025, 11:24 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 02, 2025, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 04:26 PM UTC
This incident has been resolved.
Devices missing from RealVNC Connect teams
Affected: Team Management Service
Timeline · 5 updates
- investigating Jun 02, 2025, 09:07 AM UTC
Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
- identified Jun 02, 2025, 10:17 AM UTC
The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
- identified Jun 02, 2025, 01:37 PM UTC
We are restoring data for the teams affected by this issue.
- monitoring Jun 02, 2025, 06:02 PM UTC
We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
- resolved Jun 03, 2025, 10:20 AM UTC
This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.
Card payment form not loading correctly
Affected: Portal
Timeline · 3 updates
- investigating May 12, 2025, 12:57 PM UTC
Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
- monitoring May 12, 2025, 02:27 PM UTC
A fix has been implemented and we're monitoring the results
- resolved May 19, 2025, 03:08 PM UTC
This incident has been resolved.
Small number of customers may not see all cloud-joined devices
Affected: Connectivity Service
Timeline · 4 updates
- investigating Mar 21, 2025, 11:11 AM UTC
A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
- identified Mar 26, 2025, 09:22 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 26, 2025, 04:14 PM UTC
A fix has been applied to the affected customers and we are continuing to monitor the results.
- resolved Mar 28, 2025, 09:31 AM UTC
This incident has been resolved.
RealVNC Cloud services issues
Affected: Connectivity ServiceAddress Book SynchronizationAccount authenticationPortalAPI Access ServiceTeam Management ServiceAudit Service
Timeline · 4 updates
- investigating Feb 11, 2025, 11:23 AM UTC
Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.
- identified Feb 11, 2025, 11:25 AM UTC
The issue has been identified and a fix deployed. Services are returning to normal operations.
- monitoring Feb 11, 2025, 11:42 AM UTC
Services are back to normal operations. We are monitoring the status.
- resolved Feb 11, 2025, 02:46 PM UTC
The incident has been resolved. Apologies for any inconvenience caused.
Issue with Subscription Management and Billing
Affected: Portal
Timeline · 4 updates
- investigating Nov 28, 2024, 09:48 AM UTC
We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.
- identified Nov 28, 2024, 09:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 28, 2024, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2024, 11:32 AM UTC
This incident has been resolved.
Some users not receiving emails from RealVNC systems
Affected: Team Management Service
Timeline · 4 updates
- investigating Nov 12, 2024, 01:11 PM UTC
We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.
- identified Nov 19, 2024, 11:29 AM UTC
The issue has been identified and we are working on a fix
- monitoring Nov 19, 2024, 11:30 AM UTC
A fix has been identified and a fix has been implemented. We are continuing to monitor.
- resolved Nov 19, 2024, 06:09 PM UTC
This incident has been resolved. We apologise for any inconvenience caused.
Intermittent issues signing in with EntraID Single Sign-On
Affected: Account authentication
Timeline · 8 updates
- investigating Sep 16, 2024, 10:04 AM UTC
We are currently investigating the issue.
- identified Sep 16, 2024, 12:19 PM UTC
The issue has been identified and a fix has been deployed. Please try signing in again.
- identified Sep 16, 2024, 02:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2024, 02:18 PM UTC
A fix has been implemented and we are monitoring.
- investigating Sep 17, 2024, 07:43 AM UTC
We are continuing to investigate the cause of this SSO issue which is affecting some customers.
- investigating Sep 17, 2024, 08:04 AM UTC
We are continuing to investigate the cause of this SSO issue which is affecting some customers.
- identified Sep 17, 2024, 09:42 AM UTC
The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.
- resolved Sep 19, 2024, 08:19 AM UTC
The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.