RealVNC experienced a critical incident on September 10, 2026 affecting Connectivity Service, lasting 17h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Connectivity Service
Update timeline
- investigating Sep 10, 2026, 03:14 PM UTC
We are currently investigating this issue.
- investigating Sep 10, 2026, 03:56 PM UTC
We are continuing to investigate this issue.
- investigating Sep 10, 2026, 04:47 PM UTC
We are continuing to investigate this issue.
- investigating Sep 10, 2026, 05:35 PM UTC
We are continuing to investigate this issue.
- investigating Sep 10, 2026, 06:07 PM UTC
We are continuing to investigate this issue.
- investigating Sep 10, 2026, 06:36 PM UTC
We are continuing to investigate this issue.
- identified Sep 10, 2026, 07:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 10, 2026, 07:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 08:08 PM UTC
We are currently deploying a fix for this issue
- identified Sep 10, 2026, 08:33 PM UTC
We are currently deploying a fix for this issue
- monitoring Sep 10, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 08:36 AM UTC
This incident has been resolved.