RealVNC incident

Cloud connectivity and Portal issues

Critical Resolved View vendor source →

RealVNC experienced a critical incident on August 5, 2026 affecting Connectivity Service and Account authentication and 1 more component, lasting 18h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 02:15 PM UTC
Resolved
Aug 06, 2026, 08:54 AM UTC
Duration
18h 38m
Detected by Pingoru
Aug 05, 2026, 02:15 PM UTC

Affected components

Connectivity ServiceAccount authenticationPortalTeam Management Service

Update timeline

  1. investigating Aug 05, 2026, 02:15 PM UTC

    We are aware of an issue with cloud connectivity and the management portal and we are currently investigating

  2. investigating Aug 05, 2026, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 02:19 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 05, 2026, 03:31 PM UTC

    The cause of the issue has now been identified and we are currently rolling out a fix.

  5. monitoring Aug 05, 2026, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 06, 2026, 08:54 AM UTC

    This incident has been resolved.