RealVNC Outage History

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Pingoru has recorded 50 incidents for RealVNC: 9 in the last 12 months and 6 in the last 90 days.

Source: realvnc.statuspage.io

50incidents recorded
9last 12 months
6last 90 days
14 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking RealVNC in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202615 of 744 (1%)
June 202600 of 720 (0%)
July 2026115 of 744 (2%)
August 2026568 of 744 (9%)
September 2026117 of 720 (2%)
October 202600 of 518 (0%)

Incidents, newest first

Critical September 10, 2026 Cloud Connection Issues 17h 21m Connectivity Service

Started Sep 10, 2026, 03:14 PM UTC· resolved Sep 11, 2026, 08:36 AM UTC

  1. investigating Sep 10, 2026, 03:14 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2026, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 04:47 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 10, 2026, 05:35 PM UTC

    We are continuing to investigate this issue.

  5. investigating Sep 10, 2026, 06:07 PM UTC

    We are continuing to investigate this issue.

  6. investigating Sep 10, 2026, 06:36 PM UTC

    We are continuing to investigate this issue.

  7. identified Sep 10, 2026, 07:08 PM UTC

    The issue has been identified and a fix is being implemented.

  8. identified Sep 10, 2026, 07:40 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Sep 10, 2026, 08:08 PM UTC

    We are currently deploying a fix for this issue

  10. identified Sep 10, 2026, 08:33 PM UTC

    We are currently deploying a fix for this issue

  11. monitoring Sep 10, 2026, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  12. resolved Sep 11, 2026, 08:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026 Cloud Connection Delays 13h 42m Connectivity Service

Started Aug 20, 2026, 06:34 PM UTC· resolved Aug 21, 2026, 08:17 AM UTC

  1. identified Aug 20, 2026, 06:34 PM UTC

    Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.

  2. monitoring Aug 20, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 13, 2026 Cloud Connectivity and Portal Issues 17h 2m Connectivity Service, Account authentication, Portal, Team Management Service

Started Aug 13, 2026, 02:09 PM UTC· resolved Aug 14, 2026, 07:11 AM UTC

  1. monitoring Aug 13, 2026, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results

  2. resolved Aug 14, 2026, 07:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026 Cloud connectivity and Portal issues 18h 38m Connectivity Service, Account authentication, Portal, Team Management Service

Started Aug 05, 2026, 02:15 PM UTC· resolved Aug 06, 2026, 08:54 AM UTC

  1. investigating Aug 05, 2026, 02:15 PM UTC

    We are aware of an issue with cloud connectivity and the management portal and we are currently investigating

  2. investigating Aug 05, 2026, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 02:19 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 05, 2026, 03:31 PM UTC

    The cause of the issue has now been identified and we are currently rolling out a fix.

  5. monitoring Aug 05, 2026, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 06, 2026, 08:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2026 Some logins via the RealVNC Connect Portal may fail 5h 26m Account authentication, Portal

Started May 28, 2026, 09:55 AM UTC· resolved May 28, 2026, 03:21 PM UTC

  1. investigating May 28, 2026, 09:55 AM UTC

    We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

  2. identified May 28, 2026, 09:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2026, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Incident with Cloudflare 20h 14m Website (www.realvnc.com), Portal, Portal, Downloads

Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 19, 2025, 08:19 AM UTC

  1. investigating Nov 18, 2025, 12:04 PM UTC

    One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

  2. investigating Nov 18, 2025, 12:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 12:08 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 18, 2025, 02:11 PM UTC

    Cloudflare have identified the issue and are fixing the affected components.

  5. monitoring Nov 18, 2025, 02:51 PM UTC

    Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

  6. resolved Nov 19, 2025, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Issue identified with the RealVNC Connect Connectivity and Team Management services 47m Connectivity Service, Team Management Service

Started Oct 21, 2025, 03:31 PM UTC· resolved Oct 21, 2025, 04:19 PM UTC

  1. identified Oct 21, 2025, 03:31 PM UTC

    We have identified the issue and are working on a fix

  2. identified Oct 21, 2025, 03:38 PM UTC

    A fix has been deployed and services are normalising

  3. monitoring Oct 21, 2025, 04:03 PM UTC

    We are monitoring the impacted services

  4. resolved Oct 21, 2025, 04:19 PM UTC

    The impacted services are fully operational.

Read the full incident report →

Critical July 2, 2025 RealVNC Portal inaccessible 5h 5m Portal, Portal, On-Demand Assist - Downloads Website, API Access Service

Started Jul 02, 2025, 11:21 AM UTC· resolved Jul 02, 2025, 04:26 PM UTC

  1. investigating Jul 02, 2025, 11:21 AM UTC

    The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

  2. investigating Jul 02, 2025, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 02, 2025, 11:24 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 02, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2025 Devices missing from RealVNC Connect teams 1d 1h Team Management Service

Started Jun 02, 2025, 09:07 AM UTC· resolved Jun 03, 2025, 10:20 AM UTC

  1. investigating Jun 02, 2025, 09:07 AM UTC

    Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

  2. identified Jun 02, 2025, 10:17 AM UTC

    The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

  3. identified Jun 02, 2025, 01:37 PM UTC

    We are restoring data for the teams affected by this issue.

  4. monitoring Jun 02, 2025, 06:02 PM UTC

    We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

  5. resolved Jun 03, 2025, 10:20 AM UTC

    This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

Read the full incident report →

Minor May 12, 2025 Card payment form not loading correctly 7d 2h Portal

Started May 12, 2025, 12:57 PM UTC· resolved May 19, 2025, 03:08 PM UTC

  1. investigating May 12, 2025, 12:57 PM UTC

    Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

  2. monitoring May 12, 2025, 02:27 PM UTC

    A fix has been implemented and we're monitoring the results

  3. resolved May 19, 2025, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 21, 2025 Small number of customers may not see all cloud-joined devices 6d 22h Connectivity Service

Started Mar 21, 2025, 11:11 AM UTC· resolved Mar 28, 2025, 09:31 AM UTC

  1. investigating Mar 21, 2025, 11:11 AM UTC

    A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

  2. identified Mar 26, 2025, 09:22 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Mar 26, 2025, 04:14 PM UTC

    A fix has been applied to the affected customers and we are continuing to monitor the results.

  4. resolved Mar 28, 2025, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2025 RealVNC Cloud services issues 3h 22m Connectivity Service, Address Book Synchronization, Account authentication, Portal and 3 more

Started Feb 11, 2025, 11:23 AM UTC· resolved Feb 11, 2025, 02:46 PM UTC

  1. investigating Feb 11, 2025, 11:23 AM UTC

    Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

  2. identified Feb 11, 2025, 11:25 AM UTC

    The issue has been identified and a fix deployed. Services are returning to normal operations.

  3. monitoring Feb 11, 2025, 11:42 AM UTC

    Services are back to normal operations. We are monitoring the status.

  4. resolved Feb 11, 2025, 02:46 PM UTC

    The incident has been resolved. Apologies for any inconvenience caused.

Read the full incident report →

Major November 28, 2024 Issue with Subscription Management and Billing 1h 44m Portal

Started Nov 28, 2024, 09:48 AM UTC· resolved Nov 28, 2024, 11:32 AM UTC

  1. investigating Nov 28, 2024, 09:48 AM UTC

    We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

  2. identified Nov 28, 2024, 09:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 28, 2024, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 28, 2024, 11:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 12, 2024 Some users not receiving emails from RealVNC systems 7d 4h Team Management Service

Started Nov 12, 2024, 01:11 PM UTC· resolved Nov 19, 2024, 06:09 PM UTC

  1. investigating Nov 12, 2024, 01:11 PM UTC

    We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

  2. identified Nov 19, 2024, 11:29 AM UTC

    The issue has been identified and we are working on a fix

  3. monitoring Nov 19, 2024, 11:30 AM UTC

    A fix has been identified and a fix has been implemented. We are continuing to monitor.

  4. resolved Nov 19, 2024, 06:09 PM UTC

    This incident has been resolved. We apologise for any inconvenience caused.

Read the full incident report →