RapidSOS Outage History

Started Jan 05, 2026, 07:05 PM UTC· resolved Jan 05, 2026, 11:55 PM UTC

1. identified Jan 05, 2026, 08:15 PM UTC

   One of our upstream providers has identified an issue which is affecting the RapidSOS components flagged below. Our provider is working to remedy a fix as quickly as possible. We will provide updates here as information becomes available. Thank you for your patience, RapidSOS Engineering Team

2. monitoring Jan 05, 2026, 08:47 PM UTC

   Our upstream provider has implemented a fix for the issue with the RapidSOS components flagged below. All systems are currently fully operational. We will continue to observe for some time to ensure system stability before resolving. Thank you for your patience, RapidSOS Engineering Team

3. identified Jan 05, 2026, 09:45 PM UTC

   Our engineers have identified the issue with the RapidSOS components flagged below. We are working to remedy a fix as quickly as possible. We will provide updates here as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

4. resolved Jan 05, 2026, 11:55 PM UTC

   The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Dec 16, 2025, 09:00 PM UTC· resolved Dec 16, 2025, 10:48 PM UTC

1. investigating Dec 16, 2025, 09:00 PM UTC

   Our engineers are continuing to investigate an issue with the RapidSOS components flagged below. We have escalated to the appropriate teams and are working to identify and resolve the issue as quickly as possible. We will provide updates here as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

2. monitoring Dec 16, 2025, 09:28 PM UTC

   Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

3. monitoring Dec 16, 2025, 10:15 PM UTC

   Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

4. resolved Dec 16, 2025, 10:48 PM UTC

   The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Dec 09, 2025, 02:46 AM UTC· resolved Dec 09, 2025, 02:49 AM UTC

1. resolved Dec 09, 2025, 02:49 AM UTC

   Our engineers identified an issue today between 9 :46pm EST and 9:49pm EST and took immediate steps for remediation. During this window there was a degradation of IVR Verification . The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Dec 07, 2025, 03:35 PM UTC· resolved Dec 07, 2025, 04:02 PM UTC

1. investigating Dec 07, 2025, 03:35 PM UTC

   Our engineers have discovered an issue with the RapidSOS components flagged below. We have escalated to the appropriate teams and are working to identify and resolve the issue as quickly as possible. We will provide updates here as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

2. monitoring Dec 07, 2025, 04:02 PM UTC

   Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

3. resolved Dec 07, 2025, 04:02 PM UTC

   The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Dec 06, 2025, 12:20 AM UTC· resolved Dec 06, 2025, 12:40 AM UTC

1. resolved Dec 06, 2025, 12:40 AM UTC

   Our engineers identified an issue today between 7:20pm EST and 7:40pm EST and took immediate steps for remediation. During this window there was a degradation of IVR Verification. The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Nov 22, 2025, 06:16 AM UTC· resolved Nov 22, 2025, 06:45 AM UTC

1. resolved Nov 22, 2025, 06:45 AM UTC

   Our engineers identified an issue today between 1:16 AM EST and 1:45 AM EST and took immediate steps for remediation. During this window there was a degraded performance of UNITE & CONNECT. The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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Started Nov 21, 2025, 06:01 AM UTC· resolved Nov 21, 2025, 06:15 AM UTC

1. resolved Nov 21, 2025, 06:15 AM UTC

   We have seen unexpected failures start at around 1:02am ET and our traffic quickly failed over to our redundant region at around 1:15am ET to which we seen a steady and stable flow of network traffic. We have since stabilized and recovered our primary region and failed back over. We apologize for any issues this may have caused. Thank you for your patience, RapidSOS Engineering Team

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