RapidSOS experienced a major incident on December 16, 2025, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 16, 2025, 09:00 PM UTC
Our engineers are continuing to investigate an issue with the RapidSOS components flagged below. We have escalated to the appropriate teams and are working to identify and resolve the issue as quickly as possible. We will provide updates here as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team
- monitoring Dec 16, 2025, 09:28 PM UTC
Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team
- monitoring Dec 16, 2025, 10:15 PM UTC
Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team
- resolved Dec 16, 2025, 10:48 PM UTC
The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team