RapidSOS incident

Issue with RapidSOS Service

Resolved after 2 hours 42 minutes, affecting CONNECT - US (IVR Verification) and CONNECT - US (Monitoring Services), on November 4, 2026.

resolved Nov 04, 2026, 05:16 PM UTC

The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

Started
Nov 04, 2026, 02:34 PM UTC
Resolved
Nov 04, 2026, 05:16 PM UTC
Duration
2h 42m
Detected by Pingoru
Nov 04, 2026, 02:34 PM UTC

Affected components

CONNECT - US (IVR Verification)CONNECT - US (Monitoring Services)

Update timeline

  1. investigating Nov 04, 2026, 02:34 PM UTC

    Our engineers have discovered an issue with the RapidSOS components flagged below. We have escalated to the appropriate teams and are working to identify and resolve the issue as quickly as possible. We will provide updates here as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

  2. monitoring Nov 04, 2026, 04:44 PM UTC

    Our engineers have implemented a fix for the issue with the RapidSOS components flagged below. All RapidSOS Services are operational, and we are observing this closely and will provide updates as information becomes available. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

  3. resolved Nov 04, 2026, 05:16 PM UTC

    The earlier issue with the RapidSOS components flagged below has been resolved and all systems are fully operational. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team

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