RapidSOS experienced a notice incident on October 20, 2026, lasting 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2026, 12:45 PM UTC
Our engineers identified an issue today between 9:22 am and 9:41 am and took immediate steps for remediation. During this window there was a Partial Outage of Monitoring Services, Live Agent Voice and IVR Verification Telephony Components. The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team