Rapid7 experienced a major incident on April 11, 2025 affecting User Interface and User Interface and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2025, 03:39 PM UTC
We are currently investigating this issue.
- investigating Apr 11, 2025, 03:58 PM UTC
We are continuing to investigate this issue.
- investigating Apr 11, 2025, 04:13 PM UTC
We are currently experiencing a service disruption impacting access to Rapid7 products. Customers may be unable to log in or use our platform during this time. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We'll continue to provide updates as we make progress. Thank you for your patience.
- monitoring Apr 11, 2025, 04:20 PM UTC
We’ve resolved the issue impacting the user interface of Rapid7 products, and service has been fully restored. Customers should now be able to log in and use the platform as expected. Our team is actively monitoring the service to ensure continued stability. If you continue to experience any issues, please don’t hesitate to contact our support team. Thank you for your patience while we worked to restore functionality.
- resolved Apr 11, 2025, 04:34 PM UTC
The issue impacting the user interface of Rapid7 products has been fully resolved. Customers should now be able to log in and use the platform as expected. Thank you for your patience while we worked to restore functionality. If you continue to experience any issues, please don’t hesitate to contact our support team.