Rapid7 incident

InsightIDR Dashboard and Reporting Intermittency

Minor Resolved View vendor source →

Rapid7 experienced a minor incident on May 6, 2025 affecting User Interface and User Interface and 1 more component, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 05:00 PM UTC
Resolved
May 06, 2025, 09:30 PM UTC
Duration
4h 30m
Detected by Pingoru
May 06, 2025, 05:00 PM UTC

Affected components

User InterfaceUser InterfaceUser Interface

Update timeline

  1. investigating May 06, 2025, 07:57 PM UTC

    We’re currently investigating an issue causing intermittent unavailability of InsightIDR dashboards and home pages. Front-end reporting may also be impacted. Our engineering team is working to identify the root cause and restore full functionality.

  2. monitoring May 06, 2025, 08:05 PM UTC

    The issue affecting InsightIDR dashboards and reporting has been mitigated. Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.

  3. resolved May 06, 2025, 09:59 PM UTC

    This incident has been resolved.