Rainbow Services – 3AZ Infrastructure Migration - Global Notice

Update timeline

1. resolved Aug 01, 2026, 09:55 PM UTC

   Type: Maintenance Duration: 5 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony, [WW] Rainbow Administration & Subscriptions Jul 10, 15:21:06 GMT+0 - Identified - ALE is continuing the progressive migration of Rainbow services to the 3AZ platform **throughout July.** This operation is part of our infrastructure improvement plan and aims to **strengthen the resilience and availability of Rainbow services**. The migration will be performed progressively to minimize customer impact. Some migration steps may require dedicated customer communication in case a service impact is expected. Our teams will closely monitor the platform throughout the operation and will inform customers in advance whenever a customer impact is anticipated. 🚨Customers must ensure that their firewall rules are updated with the latest Rainbow public IP ranges to avoid connectivity issues once traffic is fully routed through the new infrastructure. Please refer to the Rainbow Network Requirements for the latest public IP ranges and connectivity requirements: Aug 1, 21:55:01 GMT+0 - Identified - Maintenance is now in progress Aug 1, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully