Rainbow experienced a minor incident on February 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 04, 2026, 08:47 AM UTC
Type: Incident Duration: 5 hours and 46 minutes Affected Components: [DE] Rainbow Core Services, [CALA] Rainbow Core Services, [EMEA] Rainbow Core Services, [APAC] Rainbow Core Services, [ANZ] Rainbow Core Services, [NA] Rainbow Core Services Feb 4, 13:50:49 GMT+0 - Monitoring - **Service is partially restored.** All Rainbow Core features are available except call logs. Feb 4, 14:33:41 GMT+0 - Resolved - Services are restored, RCA will be shared soon. Feb 4, 08:47:35 GMT+0 - Investigating - We are currently investigating this incident. Feb 4, 09:05:51 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 4, 09:34:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 4, 09:49:51 GMT+0 - Identified - We identified peak traffic problem, currently rebalancing the traffic Feb 4, 11:32:09 GMT+0 - Identified - The root cause has been identified, and recovery actions are currently in progress.Service restoration in underway, and systems are being progressively brought back online Feb 4, 12:08:29 GMT+0 - Monitoring - Core services have been restored and are now under enhanced monitoring.Service restoration is being progressively completed across all user accounts. Our teams remain fully engaged to ensure complete recovery and platform stability. Feb 4, 13:08:43 GMT+0 - Monitoring - **Service restoration continues across remaining affected accounts.** Our teams are actively finalizing recovery for the remaining accounts and continue monitoring platform stability closely.