Qualys incident

EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]

Minor Resolved View vendor source →

Qualys experienced a minor incident on June 16, 2026 affecting Vulnerability Management (VM) and Web Application Scanning (WAS) and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 06:18 AM UTC
Resolved
Jun 16, 2026, 09:40 AM UTC
Duration
3h 21m
Detected by Pingoru
Jun 16, 2026, 06:18 AM UTC

Affected components

Vulnerability Management (VM)Web Application Scanning (WAS)Connector Centralization

Update timeline

  1. investigating Jun 16, 2026, 06:18 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows. - Connectors stuck in “Synchronizing” - WAS job stuck in Running - Newly created users may not be synchronized at this time Further updates will be shared as they become available.

  2. identified Jun 16, 2026, 06:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2026, 06:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 09:40 AM UTC

    This incident has been resolved.